LooplineGuide
/
Sign in

Your account

Your profile, password, two-factor authentication, signed-in devices, and deleting your account.

Settings → Profile / Security

Your account is you: your name, sign-in and security settings. It is separate from any one workspace, so the same account can belong to several. Open it from your name in the top bar, or under Account in Settings.

Profile

In Settings → Profile:

  • Avatar: choose Edit to upload a PNG or JPG up to 4 MB, or Remove to go back to your initials.
  • Display name: how colleagues see you across the workspace.
  • Timezone: used for times shown to you and for your quiet hours.

Choose Save changes to keep them. Your Email is shown but cannot be changed here; contact support to change it.

Change your password

  1. Open Settings → Security and choose Change password.
  2. Enter your current password, then the new one twice (at least 8 characters).
  3. Choose Update password.

Changing your password signs out your other devices. Forgotten it? Use Forgot password on the sign-in page, or ask an admin to send you a reset link.

Two-factor authentication

Two-factor asks for a code from an authenticator app (such as Google Authenticator, Authy or 1Password) when you sign in.

  1. In Settings → Security, choose Enable two-factor authentication.
  2. Scan the QR code with your app, or enter the key shown under it, then type the 6-digit code the app shows.
  3. Save the 10 backup codes somewhere safe, tick I've saved these codes somewhere safe and choose Done.

Each backup code signs you in once if you lose your phone. Once two-factor is on, you can Regenerate backup codes (the old ones stop working) or Disable it. Both ask for your password or a current code first.

Owners and Admins can turn on Require for everyone. Then anyone in the workspace without two-factor is asked to set it up before they can do anything else. They must turn it on for their own account first, so they cannot lock themselves out.

Signed-in devices

Active sessions on the Security page lists every device signed in to your account, with its browser, system, IP address and when it was last used. Choose Sign out on any one, or sign out all the others in one go. Do this if you have lost a device or signed in somewhere you no longer trust.

Delete your account

  1. In Settings → Security, under Danger zone, choose Delete account.
  2. Type DELETE and, if your account has a password, enter it.
  3. Choose Delete my account.

This removes your profile, sign-in details, sessions, devices and memberships of every workspace, and signs you out everywhere. It cannot be undone. Tickets and comments you wrote stay with each workspace, shown as written by a former member. The mobile app offers the same thing under Account.

If you are the only Owner of a workspace that still has other members, deletion is refused. Transfer ownership first (see Members and seats). Just want to leave one workspace? Ask an admin to remove you instead.

Related