Workspace settings
Your workspace's identity and branding, and the business hours SLA clocks run in.
Settings → Workspace
Two independent things live on this tab: your workspace's own identity/branding, and the business-hours schedule SLA due dates run against. Owner/Admin only.
Workspace URL
Lowercase letters, numbers, and hyphens only. Also used to build every public URL this workspace exposes — the Help Center and public incident-reporting page — so changing it changes those links too. Anyone with an old link gets a 404 until they're updated.
Accent color
Recolors buttons, links, and highlights across the whole app, for every member of this workspace — not just your own view. Reset to default clears it back to the app's standard accent.