File storage
Choose where uploaded files go — built-in storage or your own cloud bucket.
Settings → File storage
Where uploaded files go — ticket attachments, comment images, anything else uploaded through the app. One provider at a time for the whole organization. Owner/Admin only. Turning Enabled off pauses new uploads without changing the provider.
How it works
Every provider except Local storage namespaces uploads under a Path prefix — leave it blank to use the default shown on the page (based on your workspace slug) so uploads from different organizations sharing one bucket never collide.
Test uses whatever's currently in the form (even before saving; a secret left blank falls back to the saved one). For Local storage, S3, R2, Spaces and Cloudinary it writes a small test file and deletes it again; for Google Cloud Storage and Azure Blob Storage it only checks the required fields are filled in, so upload a file once after saving to be sure. Run it after entering credentials, before saving, so a typo doesn't silently break every upload for the whole org.
Provider setup
Stores files on the backend container/host's own disk — no external account needed.
- Local path — a folder path on the backend container. Use a mounted Docker volume in production, or files vanish on redeploy.