Finding your way around

The sidebar, search and the command palette, keyboard shortcuts, dark mode, and opening tickets beside the list or full page.

Everything is reached from the sidebar on the left and the bar along the top. Once you know the search box and a few shortcuts, you rarely need to click through menus.

The sidebar

The top of the sidebar shows your workspace. If you belong to more than one, the switch button beside its name changes workspace. Below it, entries are grouped:

Home, Inbox and Chat, with unread counts on Inbox and Chat.
Service desk, Change, Assets and Insights.
Projects: every project you can see, then All projects. The + creates a project, if your role allows it.
Workspace: Members, your requesters, Docs, Files, Settings, Coming from… and Admin.

Click a group heading to fold it away; a folded group shows how many entries it hides. The collapse button at the bottom (or Toggle sidebar in the top bar) shrinks the sidebar to icons. On a phone, the menu button opens it.

An entry only appears when your role has access to it and your workspace's plan includes the feature. If a colleague sees something you do not, that is usually why.

Search and jump

Choose Search or jump to… in the top bar, or press ⌘K (Ctrl+K on Windows and Linux) or /, to open the command palette. From there you can:

Type a ticket key such as sup-12 and press Enter to open it.
Search tickets, comments, known errors, docs, configuration items and requesters.
Run an action: New ticket, Go to … any page in the sidebar, or switch between light and dark theme.
Reopen something from Recent, the last things you picked in this browser.

With a ticket open, the palette also offers actions on it: Assign to me, Move to a status, Set priority, Copy link and Copy key. Use the arrow keys to move and Enter to choose. If nothing matches, pressing Enter searches the ticket list for what you typed.

Keyboard shortcuts

Shortcuts work anywhere except while you are typing in a field. Press ? to see the list.

C: create a ticket.
/: open search and the command palette.
G then H: Home. G then I: Tickets. G then B: Board.
G then M: Members. G then S: Settings.
?: show or hide the shortcuts. Esc: close it.

After G you have about a second to press the second key.

The top bar

The bell (Notifications) opens your Inbox and shows a dot when something is unread.
Help opens your workspace's public Help Center in a new tab, the same one your requesters see.
Toggle theme switches between light and dark.
Your name opens a menu with Profile, Settings, Notifications, Help & support, Switch workspace (if you have more than one) and Sign out.

The theme starts light and is remembered by your browser, so another browser or device keeps its own choice.

Opening a ticket

Click a ticket in a list or on the board and it opens in a panel that slides in from the right, with the list still behind it. Close it with Close or Esc and you are back where you were.

To give it the whole window, choose Open as full page in the panel. Opening a ticket's link directly, or refreshing the page, always shows it full page.