Finding tickets

Views, search, filter chips, the filters drawer, saved filters, grouping, sorting and CSV export on the Tickets list.

Tickets

The Tickets list shows every ticket you are allowed to see, across all your projects. Views, search, filters and saved filters narrow it down; grouping and sorting arrange it; and Export CSV takes what you found away as a spreadsheet.

Views

The tabs across the top are ready-made views, each with a live count:

All tickets and My tickets (assigned to you).
Active — not in a done status.
Breaching — an SLA target has been missed; Due soon — a target falls due within the hour.
Blocked and In review.

Switching tab clears any filters and search you had applied.

Search and filter chips

The search box matches a ticket's title or key. Beside it, chips filter by Status, Priority, Type, Project, Assignee (including Unassigned), Reporter, Labels and SLA (Breached, Due within an hour, Clock paused, On SLA hold). Pick several values in one chip to match any of them.

Include archived projects adds tickets from archived projects, which are left out by default. Clear removes every filter and the search.

The filters drawer

More filters opens a drawer for everything else. The number on the button counts the filters set in it.

Created and Due date ranges, and No due date.
Major incidents only and Hide sub-tickets.
Where the requester sits — department, site, unit or company, under your workspace's names — when those are in use.
+ Add a field filter — any custom field. Pick the field, then how to match it: is any of, contains (text), is between (numbers and dates), has any value or is empty.

Every custom field you are allowed to see can be filtered on. Fields an admin marked "Used as a filter" are listed first.

Saved filters

Set up the search, chips and drawer the way you want.
Choose the + at the end of the view tabs, type a name, and choose Save filter.

The filter appears as a tab of its own and restores everything you saved. While it is applied, hover its tab and use the tick to save your current selection back into it, or the cross to delete it. Saved filters you create here are yours.

Columns, grouping and sorting

Each row shows priority, key, type, title, status, SLA, project, labels, assignee and when it was last updated. The columns are fixed. Group splits the page by status, priority, project or assignee; Sort orders the whole list by last updated, priority, status, title or key — click the same option (or a column heading) again to flip the direction.

Export to CSV

Export CSV downloads every ticket that matches the current view, search and filters — not just the page on screen — with key, title, status, priority, project, assignee and last updated. It stops at 10,000 tickets and says so; narrow the filters to export the rest.