Status page

A public page showing your major incidents and updates, with email subscriptions.

Settings → Workspace → Public status page

The public status page tells everyone what is going on during an outage, without them having to raise a ticket. It lists the major incidents you have declared and the updates you post for stakeholders, and people can subscribe to hear about updates by email.

Turn on the status page

Open Settings → Workspace.
In Public status page, turn on Publish a public status page for this workspace.
Save. The Status page URL appears with Copy and View.

Owners and Admins can turn it on. The address is based on your workspace's URL name, and anybody can open it without signing in. Turn it off and the page stops answering.

While the page is on, every major incident you declare is public: its title, reference and the timeline of stakeholder updates.

What the page shows

A banner: All systems operational when nothing is in progress, or the number of active incidents.
Active incidents and Recently resolved (resolved in the last 7 days). Each shows the title, Active or Resolved, the ticket reference, when it was declared and resolved, and the stakeholder updates, newest first, without the author's name.
A link to your support portal.

The page shows major incidents only. There are no service components or uptime figures.

Put an incident on the page

On an incident ticket, choose Declare Major Incident. Its priority becomes urgent and it appears on the status page.
In the Major Incident log, choose the entry type Stakeholder comms, write the update and post it.
Confirm with Publish update.

War room entries stay internal and are never published.
Published updates cannot be edited or withdrawn.
The incident moves to Recently resolved when the ticket reaches a final status.
You cannot add an incident to the page by hand; only declared major incidents appear.

Email subscriptions

Visitors can enter their address under Get incident updates by email and choose Subscribe. They get a confirmation email with Confirm subscription; the link works once and expires after 48 hours.

Confirmed subscribers are emailed each time a Stakeholder comms update is published. Every email has an unsubscribe link.

Declaring an incident does not send an email by itself. Post a first stakeholder update when you declare it so subscribers hear about it.

The Workspace settings show how many people are subscribed and how many have yet to confirm. The addresses themselves are not shown.

Where it is linked

While the page is on, the customer portal shows a Service status link, and the incident tracking page links to it too.