Impact × Urgency

When a ticket has both Impact and Urgency set, this matrix — not the manual Priority field — decides its Priority; the manual field is disabled on that ticket. Leaving either Impact or Urgency unset keeps Priority fully manual.

Each cell saves itself the moment you change it — there's no separate Save button and nothing to submit. A confirmation toast appears once the save completes.

• Only resolves to the four built-in priorities (Urgent/High/Medium/Low, shown under the names you gave them in Trackers & priorities).
• Changes apply immediately to new tickets. Existing tickets aren't recomputed in bulk — an existing ticket picks up the new mapping the next time it is edited.