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Notifications

Your Inbox, what you are told about, how often it emails you, and quiet hours.

Inbox

When something needs your attention, a notification lands in your Inbox and, depending on your preferences, in your email and on your phone. You decide which kinds you get and how often they are emailed.

The Inbox

Choose Inbox in the sidebar or the bell in the top bar. The sidebar shows your unread count. Tabs filter the list: All, Unread, Mentions, Assigned and Reviews. Notifications are grouped into Pinned, Today and Earlier.

  • Select a notification to see the ticket's status, assignee and project beside it, and open the ticket from there.
  • Each notification has buttons to Pin it, Mark read or Mark unread, and Delete it.
  • Mark all read clears the unread count in one go.

What you are notified about

  • Assigned to you: someone else assigns you a ticket.
  • Mentioned: someone @-mentions you in a comment.
  • Comments: a comment on a ticket you are assigned to, reported, or watch.
  • Status changes: a ticket you are assigned to, reported, or watch moves to another status.
  • SLA warnings: an escalation rule that names you (as assignee, reporter or by role) fires.
  • Approval requests: a change or request needs your approval.
  • Team invitations: for Owners and Admins, someone accepts an invitation and joins.
  • System notifications: account and workspace messages.

You are never notified about your own actions. To follow a ticket you are not assigned to, use the watch (eye) button on the ticket.

Choose what you get

  1. Open Settings → Notifications (or Preferences in the Inbox).
  2. Turn each kind on or off.
  3. For each kind that is on, choose how it emails you: Email instantly, Daily digest, Weekly digest or No email.

Changes save as you make them.

Turning a kind off stops it completely: it no longer reaches your Inbox, your email or your phone. To keep it in the Inbox without email, leave it on and choose No email.

Digests and push

A daily digest collects that kind of notification into one email a day; a weekly digest, one email a week. Push notifications to the mobile app follow the same choice: only kinds set to Email instantly are pushed to your phone straight away.

Quiet hours

In Settings → Notifications, turn on Quiet hours and set a start and end time, such as 20:00 to 08:00. The window can run past midnight and follows the timezone in your profile.

During quiet hours, instant emails are held and sent when the window ends, not dropped. Your Inbox still fills as normal.

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